Frequently Asked Questions
Everything you need to know about your Lavenham experience, from our heritage craftsmanship to shipping and returns.
What makes Lavenham jackets unique compared to other outerwear brands?
Since 1969, we have specialized in high-quality quilted outerwear. Each jacket is proudly manufactured in our own factory in Suffolk, England, using premium technical fabrics and our signature diamond quilting process for durability and timeless style.
How do I ensure I select the correct size for my jacket?
We provide a detailed size guide on every product page. Our fits range from 'Slim' to 'Oversized.' We recommend measuring a jacket you already own and comparing it to our garment dimensions for the most accurate fit.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location. Please note that international orders may be subject to local customs duties and taxes.
What is your return policy for online orders?
We offer a 28-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags attached. Please visit our Returns Portal to start your request and receive a shipping label.
How should I care for and clean my quilted jacket?
To preserve the lifespan of your Lavenham jacket, we recommend professional dry cleaning or a gentle machine wash at 30 degrees Celsius. Avoid tumble drying and always refer to the specific care label inside your garment.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout options via PayPal, Apple Pay, and Google Pay for your convenience.