Returns & Exchanges

We want you to be completely satisfied with your Lavenham jacket; if you are not, you can return your items within 28 days of delivery for a full refund or exchange. Please ensure all items are in their original, unworn condition with all garment tags still attached.

1

Initiate Your Return

Log into our returns portal using your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the items in their original packaging and include the completed return form inside the box to ensure prompt processing.

3

Affix Shipping Label

Print your prepaid shipping label from the portal and securely attach it to the outside of your parcel, covering any old labels.

4

Drop Off and Track

Take your package to the nearest authorized drop-off point and keep your receipt as proof of postage until your refund is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing